Terms of Use

Order Information

  • We only accept online orders. We don’t accept pick-up, phone orders and any form of offline orders.
  • All orders will be placed via our eBay and Amazon distributors

Shipping Information

  • All parcels will be fulfilled by our distributors
  • They normally ship all in-stock orders in 1-3 business days as your payment has been received
  • Any issue like shipping address change, payment clearance, shipping status update is our distributor’s liability. Please go to retailer where you purchased from for help

Payment Information

  • Payment is made via eBay and Amazon, please go through the whole process to finish payments

Warranty, Returns & Refunds

Warranty
  • We guarantee to provide accurate descriptions and high quality product. If you have any problems with your order, please notify us within 30 days from date of shipment of any defective product. You agree to pay for the return shipping on exchanges and returns and we will reimburse this cost upon verification of a defect with the product. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.
Returns & Refunds
  • If you are not satisfied with a product you bought, for whatever reason, it is possible to return it for refund within 5 days of receipt (10 days for an exchange). You must first advise us by email: support@instabox.tv for return authorization.
  • No returns will be accepted without having previously obtained a return authorization. All returns must be in its original mint and clean condition. Returns on damaged, scratched, programmed, burnt, or otherwise ‘played with’ product will not be accepted. The product must then be returned in its original packaging with its receipt and a small note for the reason of the return. The note will help us to serve you better and improve our products. Reimbursement will be denied for any products which do not conform to the abovementioned conditions.
  • Please note that all items will be reimbursed within 3 days of receiving the product (shipping fees excluded). You must cover the cost of returning the product. You will need to pay for shipping (if you want a refund instead of a replacement). Shipping fees will only be refunded if the return is a result of a shipping error on our part